Kindred Candle
Description
We worked hard with our friends at Alpenglow Candle Co to develop a candle that feels just like walking into your favorite post office / gift shop / gathering space.
KINDRED is relaxing, natural and welcoming.
Mahogany and teakwood with a dark oak base. A little musk, a little spice, a little warmth.
Shipping
Need it by December 25th? Please place your order by December 15th and choose Priority Mail. After December 15th, please choose Express Mail! Thank you!
Order Fulfillment & Shipping
We handle each order with care! And we are a very small team of just a few real life humans, so it generally takes us 1-4 days to fulfill (pack up and ship out) orders. If your order is urgent (e.g. you're hoping it gets fulfilled and gift wrapped in time for your dinner party tonight, just give us a call at 907-523-5053! Part of the beauty of being a small business is all of this is made up! Lol. Just communicate with us; we will always do our best).
After we pack up your order, we send it via the shipping method you choose at checkout. In general here are time estimates:
Free Local Pickup: these are often ready on the same day, but could take up to a few days if we have high volume in the shop. Call us if you need it asap and we can do that!
First Class: 4-8 Business Days
USPS Retail Ground: 4-8 Business Days if under 13oz, but if it's heavier than that then it goes on a boat and it can take 3-4 weeks to arrive to a destination in the lower 48.
Priority Mail: 3-5 Business Days. We love Priority Mail; it goes on an airplane and arrives to you within a week, generally.
Express Mail: 2 days!
***We cannot be used as a General Delivery pick-up location***
*** We are bonafide shipping nerds, so if you have a question about shipping estimates or times, just call or text us at 907-523-5053 and we can assist you before placing your order! ***
Returns and Exchanges
We want you to be happy with your goods! And, we're a small business, so returns and exchanges can be costly for us. Here's how we currently roll:
1 - We know shopping online is tricky but we are here to help! Please feel free to reach out if you have any questions we can answer before you make your purchase, so that we can try to help bridge the gap between online and real life the best that we can! We are available via the chat function, or feel free to call/text/(even facetime us!) at 907-523-5053. We're happy to get you more images or video to help you with your choices!
2 - If there is a problem with your order or you receive an item that was damaged in transit, please contact us so that we can make it right! You can email us at hello@kindredpost.com or call us at 907-523-5053 and we will facilitate a replacement or a refund, and we will cover associated shipping costs.
3 - We accept returns and exchanges within 30 days, as long as the item is still in new, unused condition, with undamaged packaging (basically, can we put it back in our collection?). (We extend the return window to January 15th for all orders placed online between November-December). We don't cover the shipping for these ones, sorry! Please reach out to us so we can help coordinate your return/exchange. hello@kindredpost.com or call us at 907-523-5053.
We are a small team and we are growing and learning about e-commerce; we appreciate your grace and patience when we make mistakes. 🙏🏽