Returns and Exchanges
We want you to be happy with your goods! And, we're a small business, so returns and exchanges can be costly for us. Here's how we currently roll:
1 - We know shopping online is tricky but we are here to help! Please feel free to reach out if you have any questions we can answer before you make your purchase, so that we can try to help bridge the gap between online and real life the best that we can! We are available via the chat function, or feel free to call/text/(even facetime us!) at 907-523-5053. We're happy to get you more images or video to help you with your choices!
2 - If there is a problem with your order or you receive an item that was damaged in transit, please contact us so that we can make it right! You can email us at email@example.com or call us at 907-523-5053 and we will facilitate a replacement or a refund, and we will cover associated shipping costs.
3 - We accept returns and exchanges within 30 days, as long as the item is still in new, unused condition, with undamaged packaging (basically, can we put it back in our collection?). (We extend the return window to January 15th for all orders placed online between November-December). We don't cover the shipping for these ones, sorry! Please reach out to us so we can help coordinate your return/exchange. firstname.lastname@example.org or call us at 907-523-5053.
We are a small team and we are growing and learning about e-commerce; we appreciate your grace and patience when we make mistakes. 🙏🏽
Thanks for shopping our small business!